For over 30 years, Disney Institute has helped organizations and business professionals around the world learn the Disney approach to customer experience. This approach, rooted in time-tested business insights on leadership, employee engagement and quality service, has helped organizations in a variety of industries enhance their own customer experiences. Tim Dorton, Regional Account Manager at Disney Institute, will highlight how attention to detail can create a world-class experience, how to be intentional about the design and delivery of service, and the impact of creating a culture by design. You’ll leave inspired after being introduced to a new way of thinking.
About Disney Institute
For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience- rooted in time-tested business insights on leadership, employee engagement and quality service that create a culture of excellence at Disney parks and resorts. Whether it's individuals, teams or entire organizations, Disney Institute helps professionals around the world apply these business insights to improve their own customer experiences. Disney Institute offers ongoing professional development courses, annual summits, private engagements for meeting and convention groups, and advisory services for entire organizations.
In his role as an account manager, Tim is responsible for building and fostering client relationships to help establish needs, as well as, short and long-term solutions. He focuses on the development of personalized solutions and building the initial strategy for our Disney Institute teams to help impact the client’s ultimate goals.
Prior to his role at Disney Institute, Tim was a strategic account consultant at an IT training company. In this role, he worked with global clients and sold award-winning IT training that provided employees at these organizations with relevant resources and skills. He was also the regional business development manager at a technology company and was responsible for providing transformative supply chain technology solutions to more than 25,000 corporate users across the globe.
Additionally, Tim was the director of healthcare solutions at a management group and oversaw the national sales force that drove business in four different regions across North America. He worked on sales forecasting and market research to provide the CEO and COO with timely information on the status of the industry.
Tim has a bachelor’s degree in business from the University of Cincinnati.
GET TO KNOW TIM
FAVORITE WALT DISNEY QUOTE
“Whatever we accomplish is due to the combined effort.”
BUSINESS BOOK RECOMMENDATION
“The Advantage” by Patrick Lencioini
LEISURE BOOK RECOMMENDATION
“The Seven Habits for Highly Effective People” by Stephen R. Covey
FAVORITE DISNEY CHARACTER & DISNEY INSTITUTE PILLAR THEY REPRESENT
Mickey Mouse, who Tim believes represents genuine care, because he represents the foundation and emotional connection to the heart.
ATD Capability Model
Capabilities to be addressed at this event:
- Collaboration and Leadership
- Cultural Awareness and Inclusion
- Lifelong Learning